1. Operator and contact
tomatalk is operated by Exemplar (representative: Hyunjun Lee; business registration number: 496-08-03505). For privacy requests, email tomatalk.support@gmail.com or call +82 10-9626-4585.
Address: 30, Dongtangambaesan-ro, Dongtan-gu, Hwaseong-si, Gyeonggi-do, 1627-dong 406-ho, Republic of Korea.
2. Information and purposes
- Account: identifiers, email, name, profile photo supplied through Google or Apple sign-in, and your nickname for account access.
- Preferences: app display language and learning and feedback languages for the app experience.
- Learning content: topics, conversation messages, roleplay settings, transcribed speech, and grammar feedback for practice and history.
- Audio: voice you submit for transcription and AI response text used to generate playback audio.
- Subscriptions: if offered, Apple transaction identifiers, product, expiration, and status to verify purchases and provide access.
- Diagnostics: request times, route, status, request identifiers, and timing to investigate errors. Normal API logs do not contain conversation text or audio files.
3. AI and external services
We send text and relevant conversation context to OpenRouter for conversations and grammar feedback, submitted voice for transcription, and response text for speech synthesis. OpenRouter may route requests to the selected model provider. We use Supabase for account authentication and the database, Google or Apple for social sign-in, and Apple for subscription payments.
Please avoid entering someone else’s personal or sensitive information in a conversation.
4. Retention and deletion
We keep your account, conversations, and learning history until you delete them or your account. When you request account deletion in Profile → Delete account, app access is blocked while your profile, conversations, and user-specific data are removed. If an external step remains, the app shows processing until completion. Minimal records needed to track deletion and verify purchase entitlements remain separately.
Generated playback audio is normally cleaned up 30 days after its last generation and is deleted when its conversation or account is deleted. Audio files are not included in disaster recovery and may be regenerated from saved text. Database backups expire after at most 7 days. Data deleted after a backup was created may remain in that backup until expiry; after restoration, deletion requests must be checked and reapplied.
5. Your choices
You can delete individual conversations in the app and request account deletion. For access, correction, or deletion requests, email tomatalk.support@gmail.com. Deleting your account does not cancel an Apple auto-renewable subscription; cancel separately in Apple subscription settings.
6. Changes
We will update this page and its revision date when our data practices change.